Crucial Conversations: Tools for Talking When Stakes are High by Kerry Patterson

Crucial Conversations: Tools for Talking When Stakes are High

Kerry Patterson with Ron McMillan, Stephen R. Covey, Al Switzler, Joseph Grenny

240 pages • first pub 2002 (editions)

nonfiction self help slow-paced
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Learn how to keep your cool and get the results you want when emotions flare.When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation ba...

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