Be Our Guest: Perfecting the Art of Customer Service by The Disney Institute, Theodore Kinni

Be Our Guest: Perfecting the Art of Customer Service

The Disney Institute, Theodore Kinni with Barry Abrams (Narrator)

5 hours, 26 minutes • first pub 2001 (editions)

nonfiction business adventurous informative lighthearted medium-paced
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Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping profes...

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