Experience Design for Customer Service: How To Go From Mediocre To Great! by Mark Stanley

Experience Design for Customer Service: How To Go From Mediocre To Great!

Mark Stanley

112 pages first pub 2019 (editions)

informative medium-paced
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Senior executives from a well-known company have gathered at an off-site meeting. They are there to review the latest company results before they will be released to the public. Revenue is flat, profits are not growing, and customers are not sayin...

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