Service Management: Operations, Strategy, Information Technology w/Student CD by James Fitzsimmons, Mona Fitzsimmons

Service Management: Operations, Strategy, Information Technology w/Student CD

James Fitzsimmons, Mona Fitzsimmons

missing page info Add in missing page information • first pub 1997 (editions)

informative inspiring medium-paced
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Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used intr...

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